How important is customer service - Part II

A whole week later, with no AC adapter, and a very unreliable laptop, I called HP again, once again to be on hold for a while... and when I finally got a hold of someone and asked him why I did not have my AC adapter yet, he assured me that it had been shipped and that I would receive it in the next day or two.

The day after I talked to this person who told me I would have a new AC adapter, I receive a voice mail from HP saying that they are back ordered and will not be able to get one to me for another week or two. I was pretty annoyed when I got that message for two reasons- I was lied to by HP, and I had pretty much been without a laptop or any other computer at home for over a week. So, I call up HP again to find out what was going on, and why I was given false information. Once again, on hold for forever, which only made the situation more aggravating, but even when someone answered, he could not help me, and there was no one senior to him that worked at that time. So, I asked for someone ( a case manager) to call me. When she finally did she said they did not have any AC adapters in stock- how is that possible for a company that makes laptop computers??? Anyways, she said there was nothing that could be done, but to wait 4-7 business days and I would get one in the mail.

4-7 business days passed, and still no AC adapter. I called them again, and once again, someone assured me that it was shipped out to me, but he had to transfer me to a senior technician again .. when I talked to the senior technician, he said that the item was back ordered again! So, I was lied to once again!